Once we receive your order , we will contact you within 24 hours ( office time )

We will confirm the total amount and delivery address with you, then schedule a delivery date for you once the goods are all ready. 

Free delivery for orders over HK$300 (Excludig Islands and Special Districts) 

Shipping fee of HK$80 will be charged for all orders below HK$300.


  1. You can request the goods via post or pick up at SF Express station.
  2. For those who have no elevator, there will be $20 subcharge per stairs for one box .
  3. Delivery is only made to the area that vehicles are accessible . 
  4. Delivery will not be made on statutory holidays , we will schedule the delivery on the followig day.


Special Districts

Ma Wan HKD$400 or above
Tung Chung HKD$600 or above
Discovery Bay HKD$800 or above


Hong Kong Island      
New Territories East (Sha Tin To Sheung Shui, Tseung Kwan O, Sai Kung and Clearwater Bay)      
New Territories West(Lai King To Tsuen Wan, Tsing Yi, Sham Tseng, Tuen Mun, Yuen Long, Tin Shui Wai)      
Tung Chung          
Ma Wan          
Discovery Bay          



 Out of Service Area

Sha Tau Kok Restricted Area|Tak Ku Ling|Man Kam To|Mai Po |Lok Ma Chau |Shek O

Restricted Area |Lo Wu|Po Toi Island |Tung Ping Chau |Grass Island |Macau|Kat O 

The delivery person will contact you about 15-30 minutes before the arrival . If we cannot reach you, we may reallocate the delivery time. Thus, you should ensure someone can receive the goods during the appointment period. Or pay in advance thru bank transfer, so that the delivery person can leave the goods at the department entrance.

* If delivery person meets heavily rain or transportation blockage, delivery service may possible be delayed.

* Pick up service is not available at any ferry pier

* If typhoon Signal No.8 or Black Rain Storm warning is issued, delivery service will be rescheduled. Our order operator will contact  you for delivery service rearrangement.


Return and replacement services 

When you receive the goods , please ensure the product and quantity are correct . 

If there is any damage or problems of goods, customers must retain the transaction receipt and complete packing bags and in sellable condition.

Please inform us within a days( you can whatsapp us or phone us directly ) , replacement will be decided under different circumstances.

We do not permit the refund or replacement of damaged products due to mishandling.

The Company has the right to refuse any refund or replacement request for all unreasonable demands.

And we reserve the right to the explanation and decision of refund and replacement policy here at any time.

Payment Method 

1)    Bank Transfer 

2)    PAYPAL* (VISA / Master / AE) Apply online ONLY 

3)   Cash On Delivery 


Once you transfer the money ,  please send the receipt photo to us via whatsapp ( 852-61432120) ,  then we will arrange the delivery for you as soon as possible. 

 *There will be 5% of charge for any full or partial refund if the order was purchased by Credit Card/PayPal. However, we can also deposit the same value of Pet Coins to your account instead of refunding, so that you can spend your Pet Coins on your future purchase.





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